PRODUCT QUESTIONS

Use of Laundry Pods

Please note that Duvation will not be responsible for fabric discoloration or damages caused by the use of laundry pods. If such damage occurs, please contact the pod manufacturer.

Do you have suggestions for ironing / removing wrinkles from Duvation?

Per the care instructions, you can iron the shams and duvet cover using warm heat. Personally, I only iron my shams on occasion. The trick for smoothing out the wrinkles is to place the duvet sleeve on my bed while it is slightly damp, by removing from the dryer a bit early. This allows you to smooth out the wrinkles, while flat on the bed. By the time you insert the duvet, the wrinkles are faded and the duvet sleeve dries soon after.

My favorite method is to mist your duvet cover and shams using a spray bottle with water to dampen and smooth out the wrinkles. I often add a drop of essential oil or fragrance to make my own linen water. It is also nice to allow the lived-in look of a few wrinkles. You have choices here. 

What are the advantages of the Duvation design?

  1. One person can apply the Duvation duvet cover without assistance.

  2. You might launder Duvation more often than a traditional duvet cover because it is easy to change.

  3. You can easily reach all four corners, eliminating the need for ties, clips or safety pins.

  4. You gave up on duvets because they were such a hassle to cover, but you really want to sleep under a cozy duvet.

  5. The Duvation duvet cover and shams are made in the Americas - designed in the US and manufactured in Peru.

  6. Once you experience using Duvation, you may never go back to a traditional duvet cover.

I am used to seeing the single-opening cover referred to as a duvet. What is the proper terminology?

Duvet – down or synthetic filled insert

Duvet cover – a cover for a duvet with single top or bottom opening

Duvation – a cover for a duvet featuring openings on both sides

I love the zippers because they save me time and effort, but the pulls hang down on the sides. How can I hide them for a cleaner look?

You can easily back the end of the zipper pull and tuck it into the end seam. See the photo example on the SHOP page.

Can I order a gray and/or white swatch before buying the duvet sleeve set?

Yes. Send an email to contactus@duvation.com and we will send you 2”x 3” swatch for a color samples. You can reference Pantone® 17-000 tpx for Duvation gray.

 Do you offer a trade discount to design professionals?

Yes. Upon request and approval, Duvation offers a trade discount. Please email contactus@duvation.com for details.

SHIPPING DETAILS

If your order is placed before 3:00 pm mountain time, your order will ship on the same day. If your order is placed after 3:00 mountain time, your order will ship the next business day. Our standard shipping method is FedEx Ground®. Please allow 2-6 business days to receive your order. 

 

RETURN AND EXCHANGE POLICY

We hope that you thoroughly enjoy your Duvation duvet cover and shams set. However, if you are not pleased with your purchase, please review our return and exchange policy. 

  • Returns are accepted within 30 days of purchase.

  • Please send the reason for return or exchange to contactus@duvation.com to receive return address information.

  • Refunds will be made to the same credit card used for the original payment for the original purchase price, less shipping and handling.

  • Shipping fees are not refundable. Return and exchange shipping fees are to be paid by the customer.

  • Your packing slip must accompany your return.

  • Please use a shipping carrier that provides tracking and insurance for the returned package.

  • Returns sent via USPS and arrive with postage due will be returned to the sender.

  • After 30 days, Duvation cannot accept returns for any reason other than manufacturing defects.